Frequently Asked Questions
Everything you need to know about your next gear upgrade.
Do you offer international shipping for high-end camera bodies?
Yes, we ship to over 50 countries worldwide. All international orders are packed with extra padding and include full insurance to protect your investment during transit.
What is your return policy for open-box electronics?
We offer a 30-day return window for most items. Please note that for cameras and lenses, the shutter count must be under 100 actuations and all original packaging must be intact.
Are all lenses sold at The Camera Store covered by a warranty?
Absolutely. Every new lens comes with a full manufacturer's warranty. We also provide a 90-day limited warranty on all certified pre-owned equipment.
How can I track my order once it has been dispatched?
Once your order leaves our warehouse, you will receive an email with a tracking number and a link to the carrier's portal to monitor your shipment in real-time.
Do you provide sensor cleaning services for DSLRs and Mirrorless cameras?
Yes, we offer professional in-store sensor cleaning. You can book an appointment online or drop off your camera at any of our retail locations for a 24-hour turnaround.
What payment methods do you accept for large cinematic equipment purchases?
We accept all major credit cards, PayPal, and offer flexible financing options through Affirm to help you manage the cost of professional-grade gear.